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Contact information640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 India
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Shaw Hotels & Consultancy Services Pvt. Ltd. established in 1991 as a Management and Consultancy Services company and has since served a broad spectrum of leading business houses in India and abroad. We pioneered Mystery Shopping in India by introducing Service Quality Audits in 1999 across many industries, including hospitality, retail, real estate, entertainment, fashion, transport, beauty & wellness, shopping malls, and more.
As pioneers of the trade, we have not only set a benchmark for the industry, but also we have concurrently revolutionized the field of Mystery Shopping by providing complementing services like Training and Development, Manpower Rationalization Studies, Implementation Of Customer Service Blueprints, Standard Operating Procedure Manuals, Customized Market Research Activities, Online Reputation Management Tools, and more.
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Shaw Hotels and Consultancy Services Pvt. Ltd. thrives on a rich legacy of four generations with expertise in the hospitality sector.
Late Mr. Maneck S. Shaw, a hotelier by profession, was also a key founding member of the Hotel and Restaurant Association of India, which has prospered to serve as the leading voice of the Indian hospitality industry today.
Late Mr. Pesi M. Shaw could not ignore the hotelier inside him, despite being a qualified Chartered Accountant and established India’s very first Five Star Deluxe Resort in 1980. He was honored with a Lifetime Achievement award by the fraternity for his immense contribution and was the founding Vice Principal of Asia’s first Catering Institute in Mumbai. He later went on to establish Shaw Hotels & Consultancy Services in 1991.
Today, the brother-sister duo of Mr. Jimmy P. Shaw and Ms. Pervin Ghani are the guiding force behind Shaw Hotels and Consultancy Services. They have nurtured their father’s enterprising dream every step of the way and have also successfully managed to operate a software solution firm for the last 30 years in tandem, which primarily caters to the hospitality industry’s holistic needs. Being hospitality graduates, they continue to own and manage hotels and restaurants in the country; a flair passed down to them as an heirloom.
Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in the real sense of the word, were acclimatized to the family business at a very young age and assisted their family to grow their operations. Most recently, Mr. Zaheer Ghani had effectively collaborated with a German Mystery Shopping and Training Corporation to develop and grow their operations in India and supported various regional offices in handling global clients. Currently, Mr. Zaheer Ghani represents the company as a Board Member on the Mystery Shopping Professionals Association - Asia Pacific.
After graduating from the Institute of Hotel Management, Mumbai, Janaki worked in the hospitality industry before joining Shaw Hotels & Consultancy Services Pvt. Ltd. and has been with the company for over 15 years. She oversees the day-to-day operations of Shaw. From initial client conversations to project planning and up to execution.
In her time off, she loves to travel, read, bake, and explore new restaurants.
After completing her MBA – HR from Symbiosis Pune, Simone worked in various industries in the Human Resource department. However, after an acquaintance introduced her to Shaw’s Director, she was immediately drawn to the Mystery Shopping industry. She has worked with us for over 13 years. She plays a dual role in the Organisation – HR aspect and oversees project planning and execution.
She is an avid dog lover, loves to listen to music, has some serious dancing skills, and always is on the lookout to try new restaurants and cuisines.
Genesia graduated from the Institute of Hotel Management, Mumbai, and has been with Shaw since 2007. She manages several large clients and has grown with the organization. She oversees projects right from planning and coordination to presentation making. She handles Employee Engagement Projects as well. She cleared her MBA from the esteemed Welingkars Institute of Management while working with Shaw Hotels & Consultancy Services Pvt. Ltd.
In her free time, she likes to try out new baking recipes, go for walks, travel, and watch shows on Netflix/ Hotstar.
A competent professional, Shailesh has built a successful career spanning over 4 decades of qualitative and enriching experience in hotel management, corporate planning, facility planning, marketing, business development, events, and promotions in the hospitality industry. He has worked with major hotel companies, including Taj Mahal Hotel Mumbai and Hotel Corporation of India. He has held senior-level positions with Oberoi Airport Services Mumbai, The Ambassador Hotel Mumbai, The Duke’s Retreat Khandala, and Alcon Hotels Goa, leading teams to success in high profile projects. Specializing in Hospitality & Hotel Management in India and Japan, he was evaluated to have earned a Degree in Business Administration with a concentration in Hotels and Restaurant Management in the United States of America.
Shailesh has the expertise in designing & implementing training programs for bringing keen customer focus, high energy level, and team spirit in the employees. Multi-lingual and a skilled negotiator, he has spent most of his working life in the corporate environment. He has hands-on experience of seeing the benefits of implementing the maxim of work/life balance at all levels in the workplace.
Shailesh has been working with Shaw since 2013 and presently looks after the implementation of mystery shopping projects, client association, and Training.
Shailesh enjoys reading, cooking, photography, following various sports, and traveling.
