Customer Satisfaction Index (CSI)
We conduct face-to-face, telephonic, email, WhatsApp interviews of your customers. We create tailor-made questionnaires for all our clients to suit their needs covering all customer experience and other aspects. The responses are entered into our online portal, and the results are computed. A detailed and tailor-made presentation is submitted. Our surveys also collect benchmark data against the competition.
Employee Satisfaction Surveys
We conduct Employee Satisfaction Surveys at the organization premises/telephonic/email/WhatsApp for staff at various levels. We create mutually agreed forms/checklists, and the data is uploaded into our online reporting system, where the results are compiled and shared. Our survey results with our sophisticated reporting system will help you understand the inputs provided by your employees and translate the same into an increase in productivity by knowing what motivates your employees.
Employee data i.e. name of the employee who gave the feedback is kept anonymous in such surveys, and no employee contact data is captured at the time of taking the feedback as well.
Retailer Satisfaction Index
(RSI for Malls)
1. Store Manager (performed at the Mall itself by meeting the Store Manager)
2. Head Office (conducted telephonically)
We create mutually agreed forms/checklists, and the data is uploaded into our online reporting system, where the results are compiled and shared.