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| Home >> Services >> Quality Audits / Mystery Shopping / Customer Experience Consulting >> Mystery Customer Assessments / Mystery Shopping |
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MYSTERY CUSTOMER ASSESSMENTS / MYSTERY SHOPPING |
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Bridging the gap between what you do and how it is perceived |
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Narrowing down the difference between what you do and how it is perceived is the first step to improving your front-end customer service and increasing sales closures. This purpose is fulfilled by Mystery Shoppers.
Shaw Hotels & Consultancy Services Pvt. Ltd., being one of the best Mystery Shopping Companies in India, offers you professional business evaluation services through its mystery shopping services; a powerful tool that offers you actionable inputs that will positively impact your bottom line. This tool is also an aid for conducting Customer Satisfaction Survey. |
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Further our Audits & Customer Satisfaction Survey: |
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Help you identify areas where employee training is required. |
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Identify areas where trouble shooting is needed |
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Classify employees according to their performance and can be used as a tool for incentives and appraising employees |
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Make comparative studies about service at your establishment as against the competition. |
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Provide you with actionable inputs on both your hard and soft quality. |
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Unlike many other Mystery Shoppers in India, Shaw Hotels uniquely offers Pictures as an aid to the reports and insights provided, which helps you to analyze your business services better. Apart from this, Shaw Hotels also provides audit reports customized as per your brand standards.
We offer web based reporting to reduce time lag in communication. Considering the importance of Customer Satisfaction Survey, companies intending for our Mystery Shopping services can opt for the desired frequency of the audits to understand the perspective from the customer point of view, and can realize a trend or even create benchmarks.
Like the best mystery shopping companies in India, Shaw Hotels & Consultancy Services Pvt. Ltd. has the infrastructure and network of mystery shoppers to handle multi-location customer satisfaction survey and other surveys across India and Overseas. |
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By Partnering with SHAW, you can expect various Mystery Shopping Services : |
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Fully customized measurement programs to suit your needs |
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Experienced and demographically-matched mystery shoppers / evaluators |
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Dedicated industry professionals committed to your business |
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Relevant, updated scenarios and special checks |
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Competitive set benchmarking |
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Dynamic reporting and trend analysis |
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Audio recording available (where needed) |
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No start-up costs for the cusomter satisfaction survey |
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