Mystery Customer Assessments

Bridging the gap between what you do and how it is perceived

Narrowing down the difference between what you do and how it is perceived is the first step to improving your front-end customer service and increasing sales closures.

Shaw Hotels & Consultancy Services Pvt. Ltd. offers you professional business evaluation services through mystery customer assessments; a powerful tool that offers you actionable inputs that will positively impact your bottom line.

Mystery Customer assessments can:

• Help you identify areas where employee training is required.
• Identify areas where trouble shooting is needed
• Classify employees according to their performance and can be used as a tool for incentives and appraising employees
• Make comparative studies about service at your establishment as against the competition.
• Provide you with actionable inputs on both your hard and soft quality.

We offer web based reporting to reduce time lag in communication. Companies can opt for the desired frequency of the audits to understand the perspective from the customer point of view, and can realize a trend or even create benchmarks.

Shaw Hotels & Consultancy Services Pvt. Ltd. has the infrastructure and network of mystery shoppers to handle multi-location surveys across India and Overseas.