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Welcome To Shaw Hotels & Consultancy Services Pvt. Ltd.

Mystery Shopping

We customise parameters for assessment based on your service and brand standards.

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Customer Experience Consulting

We can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.

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Manpower Rationalization

The end result of the manpower rationalization studies are recommendations that will enhance and streamline operations.

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The service blueprints and customised brand service manuals created by our team of consultants …… Read More


While the retail environment is fast changing, the job of a secret shopper becomes more challenging ……Read More


Being sensitive to the needs of the customer becomes the key for this segment. We help you with a …….Read More


While there is no doubt that technology will pave the way for a better healthcare system, one must  …..Read More

Wellness & Beauty

We are associated with some of the best Wellness and Beauty brands …….Read More

Telephone Surveys

A telephone survey is a systematic collection of data from a sample population using a standardized …….Read More


The Entertainment industry is going through an unprecedented transformation driven by the rapid ……Read More 

Competition Surveys

To keep our clients updated on competition and changing trends, Shaw conducts a quarterly research …..Read More


This is what our Clients say about us

  • The comprehensive reports provided by Shaw support our training, performance reviews and incentive programs.

    Head Quality

    Beauty and Wellness

  • Their timely deliveries no matter what, amaze us!

    Operations Manager

    Lifestyle Clothing Brand

  • They are flexible and always have the time to listen to us and guide us appropriately

    Regional Head

    Restaurant Chain

  • We are engaged with them for more than 10 years and have always found them to be innovative and enthusiastic since the first time we met them.

    Training & Development Manager


  • Shaw is a true business partner. On their own they share best practices and guide us on what we need to do to better our customer experience

    Head Marketing

    Departmental Store

  • Detailing in reports is impressive.

    Operations Executive

    Automobile Industry

  • Ive always been pleased with Shaw because their people are very supportive and are always willing to listen.

    Business Excellence

    Retail Apparel Brand

  • It is a pleasure being associated with Shaw. Their Mystery Shoppers evaluate our systems and processes and provide accurate feedback to ensure great customer service and satisfaction.

    Head Quality

    Beauty and Wellness

Sign Up As A Mystery Shopper!

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