Shawhotels
  • About
    • About Shaw
    • Why Shaw?
  • Mystery Shopping
  • Services
    • Market Research
    • SOPs & Customer Experience Blueprints
    • Manpower Rationalization Studies
    • Training & Development
    • Surveys & Case Studies
  • Tech Solutions
    • Online Reputation Management (ORM Tool)
    • Outside Voice – Surveys on Whatsapp
    • Action Planning
    • Software Development Kit (SDK)
    • Customer Feedback System
  • Members Area
    • Client Login
    • Shopper Login
    • Shopper Sign Up
    • Survey Login
  • Contact Us
Shawhotels
  • About
    • About Shaw
    • Why Shaw?
  • Mystery Shopping
  • Services
    • Market Research
    • SOPs & Customer Experience Blueprints
    • Manpower Rationalization Studies
    • Training & Development
    • Surveys & Case Studies
  • Tech Solutions
    • Online Reputation Management (ORM Tool)
    • Outside Voice – Surveys on Whatsapp
    • Action Planning
    • Software Development Kit (SDK)
    • Customer Feedback System
  • Members Area
    • Client Login
    • Shopper Login
    • Shopper Sign Up
    • Survey Login
  • Contact Us
Shawhotels
  • About
    • About Shaw
    • Why Shaw?
  • Mystery Shopping
  • Services
    • Market Research
    • SOPs & Customer Experience Blueprints
    • Manpower Rationalization Studies
    • Training & Development
    • Surveys & Case Studies
  • Tech Solutions
    • Online Reputation Management (ORM Tool)
    • Outside Voice – Surveys on Whatsapp
    • Action Planning
    • Software Development Kit (SDK)
    • Customer Feedback System
  • Members Area
    • Client Login
    • Shopper Login
    • Shopper Sign Up
    • Survey Login
  • Contact Us
We are available 24/ 7. Call Now.

+91 22241 16220 | +91 22241 13018 | +91 22241 65961

enquiries@shawhotels.com

Contact information

640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 India

Customer Feedback System

Shaw Hotels & Consultancy Services brings to you a cloud based, user friendly Feedback System that can be accessed by customers anytime and anywhere.

Receive real-time feedback from your customers and address them effectively to better your Customer Experience
As children, we have played several games that were designed to shape our character. One such popular game called Simon Says was played enthusiastically and we were all asked and expected to follow the instructions of the leader (Simon) and if we failed to obey orders, we lost in turn and the last one standing won the coveted prize.

In today’s world of cut throat competition where the slightest irritation makes one lose a customer to another, Simon is your guest and what Simon Says becomes invaluable feedback which you can only ignore at your own peril.

Simon Says, a powerful tool to act as your listening post for guest reviews, hear them now in real-time and resolve customer issues even before they leave your premise

with an unpleasant experience which they will otherwise share with their friends and strangers on multiple platforms eager to record what they have to say and speak about your service, convert these negative situations in truly WOW moments which will also be recorded on the same platforms and convert lost customers into multiple opportunities.

Benefits

30 Years Of Customer Experience Solutions

Shaw Hotels & Consultancy Services Pvt. Ltd. established in 1991 as a Management and Consultancy Services company and has since served a broad spectrum of leading business houses in India and abroad.
We pioneered Mystery Shopping in India by introducing Service Quality Audits in 1999 across many industries, including hospitality, retail, real estate, entertainment, fashion, transport, beauty & wellness, shopping malls, and more.
As pioneers of the trade, we have not only set a benchmark for the industry, but also we have concurrently revolutionized the field of Mystery Shopping by providing complementing services like Training and Development, Manpower Rationalization Studies, Implementation Of Customer Service Blueprints, Standard Operating Procedure Manuals, Customized Market Research Activities, Online Reputation Management Tools, and more.
  1. Provide your customers an option to give their feedback before they leave your premise on a tablet in real time.
  2. Simple and easy to use for guests and staff.
  3. The feedback can be customized with pictures of your restaurant /retail store.
  4. Simon Says also offers an instant SMS service recovery option by getting the floor manager to immediately meet the aggrieved customer before they leave your premise.
  5. Gives better understanding of customer satisfaction.
  6. Captures Voice Of Customer in real time and enables instant service recovery and guest retention.
  7. Useful Analytics which will help you take key decisions on your offerings.
  8. Reports with graphical representation.
  9. Encourages paperless feedback.
  10. The database will help design customised campaigns and promos.
  11. Less errors due to digital and real time data collection at the end of the experience.

eBill with simon says

(Applicable For Restaurants Using ShawMan POS)

Advantages and Benefits

1.

Easy To Use

Customers can scan a QR Code or click a link to access the feedback portal.

2.

Compatibility

Feedback tool works on all browsers and all devices.

3.

Customize

Customize the form as per your requirement. Add multiple choice, smiley based questions, NPS questions, scale based questions etc.

4.

Reporting

Useful Analytics which will help you take key decisions. Reports with graphical representation.

5.

Instant
Gratification

Provide your customers with instant gratification i.e. through coupons, vouchers etc. digitally once they submit feedback.

6.

Customized Promotions

Listen to the voice of your customer and design customized campaigns and promotions.

7.

Environment Friendly

Go paperless and collect feedback digitally.

8.

Cost
Effective

Low cost subscription based payment model.
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  1. Send an eBill stub on SMS to every guest on the lines of what an AMEX card holder receives.
  2. Since it is illegal to send a non-transactional SMS the eBill becomes a convenient excuse to push any embedded message. You can deep link an actual image of the full bill which a customer will appreciate as he/she can access and print the same.
  3. You can also deep link a request to give feedback. The web feedback link can be multi layered and provide an opportunity for your entire business to be covered.
  4. You can also thank and reward customers with special coupons and offers based on their reviews received.
  5. This will ensure repeat patronage and also a clear way to provide a full-fledged case of service recovery.

Reports

Snapshots

Snapshots

  1. Comparisons across your restaurants for benchmarking standards.
  2. Negative comments report.
  3. Meal period, daily, weekly, monthly, quarterly, half year and yearly report.
  4. Graphical and numerical representation of data.
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Lets work together

Need a successful project?

Contact Us
Or call us now +91 75062 00210

Sign Up As A Mystery Shopper!

Tech Solutions
  • Online Reputation Management (ORM Tool)
  • Outside voice Surveys on Whatsapp
  • Action Planning
  • Software Development Kit (SDK)
  • Customer Feedback System
Services
  • Market Research
  • SOPs & Customer Experience Blueprints
  • Manpower Rationalization Studies
  • Training & Development
  • Surveys & Case Studies

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