Healthcare

Health Mystery Shopping

While there is no doubt that technology will pave the way for an overall better and efficient healthcare system, one must not forget that today the consumer is looking to have a more engaged and interactive experience with the medical staff.

We customise checklists and conduct mystery shops for healthcare centers and hospitals. Coupled with the secret shopping exercise, we recommend in-patient surveys which will give you a holistic picture of the services rendered by the employees at all contact points.