Hotel & Restaurant Mystery Shopping


Hotel and Restuarant Mystery Shopping

The service blueprints and customised brand service manuals created by our team of consultants will create the brand experience you wish to give to your guests.

Our customised evaluations are designed to measure the important aspects that create the WOW experience. We also have hotel & restaurant inspection programs based on your Standard Operating procedures.

Advantage Shaw:

  No start up cost for Mystery Audits.

  Emotional Quotient mapping to Mystery Shopper criteria set.

  Wide network of mystery shoppers. Stronghold in India and Middle East.

  Fully customised and measurable programme.

  Reports which generate Training Need Analysis.

  Benchmarking scores with your competitive set are provided at the end of each round of mystery shopping.

  Checking of standards separately based on your processes.