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Shawhotels
  • About
    • About Shaw
    • Why Shaw?
  • Mystery Shopping
  • Services
    • Market Research
    • SOPs & Customer Experience Blueprints
    • Manpower Rationalization Studies
    • Training & Development
    • Surveys & Case Studies
  • Tech Solutions
    • Online Reputation Management (ORM Tool)
    • Outside Voice – Surveys on Whatsapp
    • Action Planning
    • Software Development Kit (SDK)
    • Customer Feedback System
  • Members Area
    • Client Login
    • Shopper Login
    • Shopper Sign Up
    • Survey Login
  • Contact Us
Shawhotels
  • About
    • About Shaw
    • Why Shaw?
  • Mystery Shopping
  • Services
    • Market Research
    • SOPs & Customer Experience Blueprints
    • Manpower Rationalization Studies
    • Training & Development
    • Surveys & Case Studies
  • Tech Solutions
    • Online Reputation Management (ORM Tool)
    • Outside Voice – Surveys on Whatsapp
    • Action Planning
    • Software Development Kit (SDK)
    • Customer Feedback System
  • Members Area
    • Client Login
    • Shopper Login
    • Shopper Sign Up
    • Survey Login
  • Contact Us
We are available 24/ 7. Call Now.

+91 22241 16220 | +91 22241 13018 | +91 22241 65961

enquiries@shawhotels.com

Contact information

640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 India

Online Reputation Management (ORM Tool)

Social Media Monitoring (SMM) is an ORM tool that will help you monitor the performance of your various social channels like Facebook, Google, Foursquare, Amazon, TripAdvisor, Zomato, and many more.

The tool automatically collects location specific feedback and reviews from over 50 sources and incorporates this data into your reports dedicated to social media. It comes complete with social media dashboards and scoring, making this information available to you in a comfortable, familiar, and impactful manner.

Our online reporting platform collects data through an exclusive partnership with Reply Pro, a leader in managing social media feedback and online reviews.

Benefits & Advantages

Social Media Awareness:

NEVER miss a new online review on ANY of the 50+ platforms from where we collate data. (including Google, Facebook, TripAdvisor, and many other platforms). You can tell us what other social media you are present on in case the same is not already on our list, and we will have our team link up that platform as well. 

Quick Feedback Responses:

 Make it far easier to respond to reviews in a timely fashion. Our system can allow you to respond to reviews from within the system itself and use our chatbot “Jenny.”

Online Consistency:

Ensure that the company name, address, hours of operation, phone number, etc. are ALWAYS consistent and up to date on every platform

Social Media Best Practices:

Enforce good social media practices across the company. Every location gets a Social Media Best Practices score that quickly reveals when negative reviews aren’t responded to, when information isn’t updated, etc.

Competitive Intelligence:

As this data is publicly available, our service makes it easy to gather customer feedback to see where the competition is strong or weak.

Compare your Social Media Scores, Mystery Audit Scores, and simultaneously get access to various reviews on the same Dragon Dashboard.

Corporate Buzz:
Corporate Buzz, our add-on tool, enables you to track and monitor your performance on channels like Instagram, Twitter, Glassdoor, Indeed, etc.

Go beyond location-specific reviews, monitor your corporate attitude, sentiment analysis, and more with Corporate Buzz.
Lets work together

Need a successful project?

Contact us
Or call us now +91 75062 00210

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Tech Solutions
  • Online Reputation Management (ORM Tool)
  • Outside voice Surveys on Whatsapp
  • Action Planning
  • Software Development Kit (SDK)
  • Customer Feedback System
Services
  • Market Research
  • SOPs & Customer Experience Blueprints
  • Manpower Rationalization Studies
  • Training & Development
  • Surveys & Case Studies

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