Online Reputation Management (ORM Tool)
The tool automatically collects location specific feedback and reviews from over 50 sources and incorporates this data into your reports dedicated to social media. It comes complete with social media dashboards and scoring, making this information available to you in a comfortable, familiar, and impactful manner.
Our online reporting platform collects data through an exclusive partnership with Reply Pro, a leader in managing social media feedback and online reviews.
Benefits & Advantages
Social Media Awareness:
NEVER miss a new online review on ANY of the 50+ platforms from where we collate data. (including Google, Facebook, TripAdvisor, and many other platforms). You can tell us what other social media you are present on in case the same is not already on our list, and we will have our team link up that platform as well.
Quick Feedback Responses:
Make it far easier to respond to reviews in a timely fashion. Our system can allow you to respond to reviews from within the system itself and use our chatbot “Jenny.”
Online Consistency:
Ensure that the company name, address, hours of operation, phone number, etc. are ALWAYS consistent and up to date on every platform
Social Media Best Practices:
Enforce good social media practices across the company. Every location gets a Social Media Best Practices score that quickly reveals when negative reviews aren’t responded to, when information isn’t updated, etc.
Competitive Intelligence:
As this data is publicly available, our service makes it easy to gather customer feedback to see where the competition is strong or weak.
Compare your Social Media Scores, Mystery Audit Scores, and simultaneously get access to various reviews on the same Dragon Dashboard.
Corporate Buzz:
Go beyond location-specific reviews, monitor your corporate attitude, sentiment analysis, and more with Corporate Buzz.