While the retail environment is fast changing, the job of a secret shopper becomes more challenging.
Technology may further change the face of retail in the future; though companies will continue checking their customer experience through mystery shopping and showcase the customer engagement through their human capital.
The focus of each brand will become the key. Shaw can help you with this focus. What does your Brand want to be known for? In short, what would be your DNA which will be your differentiator?
Responsiveness in terms of speed and timeliness are of extreme importance as are accurate assessments from mystery shoppers. We offer this and more……